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Items covered by Dell warranty – Chromebook

  • Units that will not charge or will not hold a charge
  • Units that will not turn on
  • Units that turn on but have no display
  • Vertical/Horizontal lines on LCD display (does not include black spots or blotches)
  • Dim/faded LCD display
  • Non-responsive or malfunctioning keyboard or trackpad
  • Adhesive separation of cover and LCD panel
  • Units that spark or smokes
  • DC Power adapters (charger) that do not charge the unit
  • Input ports (i.e. HDMI, USB, charging port) that do not function

*Note - All of the above is subject to Dell Repair Depot evaluation. If damage is found to be customer induced, that damage will be charged to the student.

Items NOT covered by Dell warranty – Chromebook

  • Liquid damage of any kind 
  • Any cosmetic damage to the unit (chips, cracks, dents, scratches, etc.)
  • Damaged palmrest/keyboard (this includes the shell casing around all input ports USB, Charging port, HDMI, Headphone, and SD card slot). See Pics
  • Any missing or broken keyboard keys
  • LCD damage (usually black spots/blotches found on the actual LCD panel). See pics
  • LCD hinged assembly damage (including screen glass damage, damage to hinges, bottom bezel covers, and top LCD shell/cover) See pics
  • Input Port damages (USB, Charging port, HDMI, Headphone, SD card slot) - caused by sticking foreign object(s) into these areas.

Popular Fines:

Headphone port damage  - Fine Amount $Total Replacement of Unit (see Chromebook Parts/Price List)  the headphone port is part of the motherboard so it can not be replaced individually.

LCD damage (black blotches)   
Fine Amount (see Chromebook Parts/Price List)  

Part Needed - LCD hinged assembly (see Chromebook Parts/Price List)  


Palmrest/Keyboard damage - this includes missing keys, non-fixable keys, trackpad damage, and also includes the shell portion that surrounds all the input ports.

Fine Amount (see Chromebook Parts/Price List)  

Part Needed - Palmrest/Keyboard  (see Chromebook Parts/Price List)  

LCD Hinged Assembly damage - the LCD hinged assembly also includes shattered glass, internal LCD panel, bezel covers that hide the screen hinges, and the top shell/cover of the chromebook. 
Fine Amount 
(see Chromebook Parts/Price List)  

Part Needed - LCD hinged assembly (see Chromebook Parts/Price List)