This is not a fix for our current battery issue but instead this information is for those good working chromebooks you may have in stock that will be sitting on your shelves during the long summer break.
Dell recommends the following steps to help slow the battery discharge rate while the chromebooks are being stored long-term.
Prepare your Chromebooks for Long-Term Storage
- Charge your Chromebooks so that the battery is at least 80% full.
Connect device to charger and turn on.
Hold Refresh + Power at the same time.
While holding these keys, remove the power cable from device, and then release the keys.
Device should shut down and remain off.
Confirm the battery disconnect worked by pressing the power button. The device should not power on despite having a battery charge. The Chromebook will not power on by touching the power button or opening the lid, until you plug the device back to a power source.
Store it in a cool, dry place.
When you get back from your summer break and you need to get the chromebooks ready for student use again, here is what to do:
- Connect the Chromebooks to a charger and a power source, which will get them out of the battery disconnect state.
- Power on the chromebook while the charger is still connected.